Question 1

What is BridgeVA?

Accepted Answer

BridgeVA places trained virtual assistants with volume real estate operations to serve as dedicated systems managers. We support real estate brokers, volume real estate investors, property management firms, title companies, real estate attorneys, HOA management firms, short-term-rental portfolio management, storage management, and more.

Every BridgeVA virtual assistant is trained to serve as your Virtual Systems Manager. Your VA is dedicated to one purpose: running your systems so you have the time you need for growth, scale, and what matters most.

Question 2

Who do you work with?

Accepted Answer

Volume full-time real estate operations, including agents, teams, and brokerages; investors, wholesalers, and flippers; commercial real estate firms; property management firms, HOA firms; title companies and closing attorneys; real estate service providers and real estate coaching, training, and education providers.

Question 3

What can my VA take off my plate?

Accepted Answer

The day-to-day tasks within the systems you run. If it can be done by phone or computer, without the need for a license, we can run it for you. Tasks range across the spectrum, from research and data collection to full-time coordinators to inbound and outbound call management.

Question 4

I'm not sure what to delegate first. Can you help?

Accepted Answer

Yes. That's what the strategy call is for. You can also take our free Outsourcing Assessment to see where your time is going and get a prioritized list of what to hand off first.

Question 5

Will my VA know my software?

Accepted Answer

Your VA works inside the tools you already use. Together, we develop the knowledge base your VA needs to work optimally within your tech stack.

Question 6

How fast can I get started?

Accepted Answer

Most clients are matched within 10 to 14 business days. The first step is to book a strategy call with our advisors so we are crystal clear on the tasks you need help with, the skill level and experience required, and the best culture fit for your team. From there, we source, screen, interview, and assess candidates to select the perfect placement for you.

Question 7

What makes BridgeVA different from other VA companies?

Accepted Answer

We KNOW what it takes to run real estate operations, AND we KNOW time leverage.

Our founding team has spent more than 20 years actively working as real estate professionals across every niche in the industry while also coaching and training thousands of real estate professionals.

Our founding team has also been committed to the virtual assistant industry for over 10 years. That dedication started with our own needs and the needs of our students for top-level talent they could count on to grow and scale. Together, we have delivered over 6M hours of support.

Plus, every BridgeVA virtual assistant is trained as a dedicated Virtual Systems Manager, ready to optimize your tech stack and use AI for supercharged time leverage. We also provide a dedicated Client Success Manager committed to making sure both you and your VA have a great experience.

Question 8

Do you help me build systems, or just send a VA?

Accepted Answer

We work with you to document your processes and create a knowledge base you own. Scale starts with documenting duplicatable processes.

Question 9

Who do I contact if I need help?

Accepted Answer

Start with your Client Success Manager. You can also reach our support team at support@bridgeva.com or call 855-974-2422 and let the voice assistant know you have a question about your current VA.

Question 10

How will I know what my VA is working on?

Accepted Answer

There are two ways: your side and ours.

On your side, we recommend making a daily check-in with your VA part of your SOP, just as you would with an in-office hire.

On our side, your VA sends a start-of-day check-in and an end-of-day report every shift, and you receive weekly scorecards and a quarterly review. Your Client Success Manager also checks in with your VA daily and with you periodically.

Question 11

My VA isn't responding. What should I do?

Accepted Answer

Your VA works live during their shift, so replies should be quick unless they're on a client call or an approved break. If you can't reach them, please contact your Client Success Manager right away.

Question 12

What if my VA isn't the right fit?

Accepted Answer

Tell your Client Success Manager. We coach first, and if performance doesn't improve, we replace your VA quickly at no cost to you.

Question 13

How do I add another VA or new tasks?

Accepted Answer

Reach out to your Client Success Manager or book a call. If you're adding another VA to run the same processes as your current team, your knowledge base makes ramp-up easy. If you're adding new tasks, we'll work with you to find the right skill and experience fit and help you expand your knowledge base to support those hires.

Question 14

How do I give my VA access to my accounts?

Accepted Answer

You stay in control. Share access through a password manager or create logins for your VA, and remove access any time.

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